Account
- How do I remove a suspension from my account?
- How do I know if I am qualified to be a resident?
- Can I link multiple people to my account under one email?
- How can I update the name and/or date of birth on my account?
- How do I update/reset my password?
- My family member passed away, how do I close their account?
Orders & Shipment
- How long does an order placed online or over the phone take to arrive?
- I have not yet received my order and it’s been over 14 days, what should I do?
- Is there an expedited shipping option I can opt into if I need my products quickly?
- I received my licenses and tags in the mail, why is my fishing license missing?
- Can I Use a Pre-Paid Credit or Gift Card on My Order?
- How can I get a lost or damaged tags replaced?
General
- Transition from Valeron to Plain Paper Sporting Licenses and Tags (Customers)
- What is the New York State Donate Life Registry?
- I forgot to add my landowner eligibility before applying for my DMP can it still be added?
- Why can’t I see the license that I want to purchase as an option?
- Why did I get charged for a non-resident license, but I am a permanent resident of the US?
- Where can I get my licenses as a native American?
Fishing FAQ
- Can I purchase a new freshwater fishing license or Marine Registry if the current one has not yet expired?
- Where can I get my Nighttime fishing permit or 4X4 beach permit?
- When do annual fishing licenses and Marine Registries expire?
- Where can I find more information on fishing in NYS?
- What is considered a valid proof of a fishing license or marine registry?
- Fishing Licenses | How do I purchase my marine registry (saltwater) or freshwater fishing license?
Hunting FAQ
- Carcass Tag (e-tag) and Harvest Reporting Changes
- 2025 Crossbow Hunting Changes
- Can I use a NY hunting license in a different state or vice versa?
- Do I need to have a physical copy of my license to go hunting?
- When can I purchase the new seasons Hunting License?
- If I have leftover tags, can I use them for the next season?